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How dfnocai Handles Your Personal Data

At dfnocai, we are transparent about what personal data we collect, why we collect it, and how long we keep it.

Data collected only as neededYour right to access and correctSecure data storage practicesCookie usage disclosed clearlyContact us to request changes
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dfnocai How dfnocai Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete your personal data held by dfnocai, our privacy team is available through the channels below. We aim to respond to all data-related requests within seven working days. Submitting your request in writing — via email or our live chat — gives you a clear record of what you asked and when.

Team online

Email Request

Send a written data request to our privacy email address. Include your account username and the specific action you need — access, correction or deletion — so we can handle it without delay.

Live Chat

Open the live chat window on dfnocai.com and select the privacy or account query category. Our support agents are available around the clock and will log your data request immediately.

In-Account Support

Log in to your dfnocai account and use the Help section to submit a privacy request form. This routes your query directly to the data team and timestamps it automatically for your records.

DATA HANDLING PRACTICES

Inside dfnocai: How We Protect and Manage Your Data

We apply layered security controls to the personal data we hold, from encrypted storage through to access-restricted internal systems.

Encrypted Data Storage

All personal data — including names, contact details and payment identifiers — is stored on encrypted servers.

Cookie Disclosure

We use session and analytics cookies to keep your account logged in and to understand how pages are used.

Account Security Controls

Your account password is hashed and never stored in plain text.

Data Retention Schedule

We keep transactional records — including Touch 'n Go, GrabPay and FPX payment logs — for the period required by…

Your Right to Access

You may request a copy of the personal data we hold on your account at any time.

Requesting Corrections or Deletion

If any detail on your account is inaccurate — your name, contact number or linked payment method — contact us…

Common Questions About Your Privacy at dfnocai

These questions cover the data rights and privacy practices that our account holders ask about most. If your question is not listed here, reach out via live chat or email and our privacy team will respond within seven working days.

We collect your name, email address, phone number, date of birth and the payment method identifiers you use — such as your Touch 'n Go or GrabPay account reference. Device and session data is also logged for security purposes.

We share data only with payment processors — for example those handling your Boost or FPX transactions — and with identity-verification providers. All such parties operate under data-processing agreements and are not permitted to use your data for their own marketing.

We retain account and transaction records for the period required by applicable law in your jurisdiction. Once that mandatory period ends, your data is deleted or anonymised. You can ask us for the specific retention period that applies to your account.

Yes. Submit a data-access request through our email, live chat or the in-account Help form. We will verify your identity and send you a compiled copy of your personal data within seven working days of confirming the request.

Contact our support team via live chat or email with the detail you need corrected and your account username. Corrections to name, contact information or linked payment methods are usually processed within two working days.

We use session cookies to keep you logged in and analytics cookies to see which pages perform well. Non-essential cookies can be turned off through the cookie banner on your first visit or through your browser settings at any time.

Yes. Payment data passed through Touch 'n Go, GrabPay, Boost dan FPX channels is handled under encrypted connections and the relevant payment processor's own data-security standards. We store only the reference identifiers needed to reconcile your transaction, not full payment credentials.

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